Veterans experiencing a medical or psychiatric emergency should call 9-1-1 or visit the nearest open emergency room.
For virtual care and support, please call VA Health Connect (also known as the VISN 8 Clinical Contact Center) at 1-877-741-3400; 24/7.
(Red below indicates changes since September 29 Operational Status)
Bay Pines VA Healthcare System
Closed through Saturday, October 1
This closure extends to the following services located on the Bay Pines VA Healthcare campus:
James A. Haley Veterans’ Hospital (Tampa)
Closed Friday, September 30
Partial Closure Thursday, September 29
-Surgeries, medical procedures will be curtailed on Friday, September 30
North Florida/South Georgia Veterans Health System
| Location | Friday, September 30 |
| Malcom Randall VA Medical Center (VAMC) – Primary Care | Virtual appointments/No in-person appointments |
| Malcom Randall VAMC – Operating Room | Only inpatient/emergency cases |
| Malcom Randall VAMC – Procedures (Cath Lab, GI, etc.) | Only inpatient/emergency cases |
| Gainesville Compensation & Pension Clinic | Virtual appointments/No in-person appointments |
| Gainesville Optometry Clinic/Optical Shop | Virtual appointments/No in-person appointments |
| Gainesville Dermatology Clinic | Virtual appointments/No in-person appointments |
| Gainesville Pain Clinic | Virtual appointments/No in-person appointments |
| Lake City VAMC – Primary Care | Virtual appointments/No in-person appointments |
| Lake City VAMC – Operating Room (includes GI) | No cases |
| Lake City VA Commerce Clinic | Virtual appointments/No in-person appointments |
| Tallahassee OPC | Virtual appointments/No in-person appointments |
| Marianna CBOC | Virtual appointments/No in-person appointments |
| Perry CBOC | Virtual appointments/No in-person appointments |
| Valdosta CBOC | Virtual appointments/No in-person appointments |
| The Villages OPC | Virtual appointments/No in-person appointments |
| The Villages OPC – Procedures (GI) | No in-person |
| Ocala CBOC | Virtual appointments/No in-person appointments |
| Jacksonville OPC (all locations) | Closed |
| Jacksonville OPC – Procedures (GI) | Closed |
| Middleburg CBOC | Closed |
| Palatka CBOC | Closed per normal schedule |
| St. Augustine CBOC | Closed |
| St Marys CBOC | Closed per normal schedule |
| Waycross CBOC | Closed per normal schedule |
West Palm Beach VA Healthcare System
VA Caribbean Healthcare System
Emergency Pharmacy Refill Program:
The following VISN 8 facilities have activated the Emergency Pharmacy Refill Program due to anticipated impacts from Hurricane Ian:
Veteran patients can go to any local retail pharmacy to obtain needed refills. Veteran patients must take an empty active VA prescription bottle (not older than 6 months and with refills available) or a new VA prescription on a VA form by an authorized VA provider to a retail pharmacy. This does not include controlled substances.
Link to emergency refill locations: https://va.hhspharmacy.com/locations/index.html
The Heritage Health Customer Care Line is available for both VA patients and Pharmacies for any billing questions or coverage at: 1-866-265-0124, option 1
Heritage Hours of Operations for Hurricane Coverage:
If a Veteran is displaced, has lost his or her medication, and no longer has a written prescription or bottle, they can contact their local VA Medical Center or the VISN 8 Clinical Contact Center at 1-877-741-3400.
Next update: Friday, September 30