Courtesy of the U.S. Department of Veterans Affairs
WASHINGTON, D.C. – The U.S. Department of Veterans Affairs (VA) launched its new and improved Veterans Community Care Program on June 6, 2019, implementing portions of the VA Maintaining Internal Systems and Strengthening Integrated Outside Networks Act of 2018 (MISSION Act), which both ends the Veterans Choice Program and establishes a new Veterans Community Care Program.
The MISSION Act will strengthen the nationwide VA Health Care System by empowering Veterans with more health care options.
“The changes not only improve our ability to provide the health care Veterans need, but also when and where they need it,” said VA Secretary Robert Wilkie. “It will also put Veterans at the center of their care and offer options, including expanded telehealth and urgent care, so they can find the balance in the system that is right for them.”
Under the new Veterans Community Care Program, Veterans can work with their VA health care provider or other VA staff to see if they are eligible to receive community care based on new criteria. Eligibility for community care does not require a Veteran to receive that care in the community; Veterans can still choose to have VA provide their care.
Veterans may elect to receive care in the community if they meet any of the following six eligibility criteria:
Drive time to a specific VA medical facility
Note: Drive times are calculated using geomapping software.
Appointment wait time at a specific VA medical facility
The VA MISSION Act:
For more information, visit www.missionact.va.gov.
IMPORTANT PHONE NUMBERS:
Veterans who have general questions on MISSION Act healthcare options and eligibility should visit the website (link above) or they may call 1-844-698-2311
For billing/claims issues related to the Choice Program, Veterans and vendors should call 1-866-606-8198
If a Veteran is in collections, they should call the Adverse Credit Report Line 1-877-881-7618